Shipping policy

Effective Date: November 2025
Last Updated: November 2025

This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from www.shey.co.uk (“we”, “us”, “our”).

1. Delivery Coverage

We deliver to addresses within the United Kingdom and selected international destinations.
If your location is outside our standard delivery zones, please contact us before placing an order to confirm availability and cost.

2. Shipping Methods & Timeframes

• Standard Delivery (UK): 2–5 business days

• Express Delivery (UK): 1–2 business days

• International Delivery: 5–14 business days (depending on destination)

Please note: Delivery times are estimates and may vary due to external factors such as customs delays, courier disruptions, or unforeseen circumstances.

3. Shipping Fees

• Shipping costs are calculated at checkout based on destination, weight, and delivery method.

• Free Standard UK Delivery is available for orders over £[Insert Threshold].

4. Order Processing

• Orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends, or public holidays will be processed on the next business day.

5. Tracking & Confirmation

Once your order has been dispatched, you will receive a confirmation email containing tracking details.
You can monitor your shipment through the courier’s tracking portal using the provided tracking number.

6. Customs & Duties (International Orders)

• International customers are responsible for any customs duties, taxes, or import fees imposed by their local authorities.

• We are not liable for delays caused by customs clearance processes or inspections.

7. Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact us within 7 days of the expected delivery date.
We will liaise with the courier to investigate and provide a replacement or refund where appropriate.

8. Address Accuracy

Please ensure your shipping address is complete and accurate before submitting your order.
We are not responsible for failed or delayed deliveries resulting from incorrect or incomplete address information.

9. Contact Us

For any shipping inquiries or delivery-related questions, please contact:

Email: orders@shey.co.uk
Phone: +44 7521 317707